Shipping Policy
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
If you have any questions about placing an order with us, please contact our Customer Service Team: [email protected] at 8:00am – 5:00pm.
Shipping Countries：
- United States
- International countries:
Australia, Canada, Denmark, Finland, Germany, Hungary, Ireland, Italy, Norway, Poland, Spain, Sweden, United Kingdom, France
HANDLING AND TRANSIT TIME AND ORDER CUT-OFF TIME:
We process orders on business days which are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Shipping Time = Processing time +Â Transit time
| Shipping Region | Shipping method | Processing time | Transit time |
| United States | Standard Shipping | 1-3 Business Days (Mon-Fri) | 7-14 Business Days (Mon-Fri) |
| International countries | Standard Shipping | 1-3 Business Days (Mon-Fri) | 10-21 Business Days (Mon-Fri) |
Shipping Cost：
| Shipping Region | Shipping method | Shipping Cost |
| United States | Standard Shipping |
$4.99 for orders less than $29 USD; FREE Shipping for orders over $29 USD. |
| International countries | Standard Shipping |
$4.99 for orders less than $29 USD;Â FREE Shipping for orders over $29 USD. |
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information. Please Note – We do not ship to PO boxes.
NOTE: We are not responsible for shipping carrier delays. You will understand that these delays are beyond our control.
Shipping Status:
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.
Lost or Stolen Packages (if applicable)
Gorthos is not responsible for lost or stolen packages whose delivery is confirmed to the address entered for an order. Upon request, Gorthos will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate. For more information contact our customer success team via email at [email protected]
Cancellations:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return policy.
Dues and taxes
All packages are shipped from Gorthos. For our customers in the USA, there is no additional tax on our products, which means you only have to pay the final sale price when shopping.
Contact Info:
Email: [email protected]
Phone: +1 213-397-4739
Address:405 Madison Ave, Suite 1000 Toledo, Oh 43604